Privacy Policy
Last updated: 12 September 2026
DEMOBAC ("we", "us", "our") supplies safety, fire, essential-services and plant-room signage to Australian trade customers. This policy explains how we collect, use, store and protect personal information submitted through our trade enquiry form, quote process and related communications, in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
What we collect
When you submit a trade enquiry or request a quote, we collect:
- Company name, contact name, business email address and phone number
- Your service area and the type of enquiry (e.g. immediate job, ongoing trade supply, custom signs)
- Sign categories, approximate quantities, required-by dates and fulfilment preferences
- Project details and any files you upload (such as schedules, drawings or photos, up to 5 files of 8 MB each)
- Quote details, line items, delivery information and your acceptance or decline of quotes
- Marketing attribution data where present, such as UTM parameters, click identifiers (e.g. gclid, fbclid), the referring page and the page you landed on
How we use your information
- To respond to your enquiry and prepare quotes for signage, bulk orders or building projects
- To produce, deliver or install signage you order from us
- To communicate with you about your enquiry, quote or order, including by email and phone
- To understand where our enquiries come from and improve our marketing
- To meet legal, accounting and record-keeping obligations
We do not sell your personal information. Enquiry notifications may be sent to our team using a third-party email delivery service, and your data is stored in our secure cloud backend. Uploaded files are stored privately and are only accessible to authorised DEMOBAC staff.
Cookies and analytics
This site may use analytics and advertising tools to measure traffic and campaign performance. These tools may set cookies or collect technical information such as your browser type and pages visited. You can control cookies through your browser settings.
Storage and security
Personal information and uploaded files are stored in access-controlled systems with staff-only permissions. We take reasonable steps to protect your information from misuse, loss and unauthorised access. Information is kept only as long as needed for the purposes above or as required by law.
Access and correction
You may request access to, or correction of, the personal information we hold about you, or ask us to delete your enquiry data, by contacting us at sales@demobac.com.au or +61 (0) 416 796 566.
Complaints
If you believe we have breached your privacy, contact us first and we will investigate. You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.